All right, I'm naming names. "Slow Fucking Specialized Pharmacy" is actually named Accredo. To those of you who got here by googling Accredo, welcome. You'll want to read this post.
Now. Accredo called me last Thursday to tell me they were ready to send me prescription. For those of you counting, that's six working days after I originally contacted them. And that's with a "rush" order. I told them I didn't need it until February (after all, I already had my January dose, thanks to my ONCE IN A LIFETIME OVERRIDE) so they said they would ship it Tuesday the 19th (since Monday was a holiday) for delivery on Wednesday the 20th. They asked where I wanted it sent, and I asked if a signature was required, because no one is home during the day so I could have it sent to my office if necessary. They said they could send it without a signature required as long as I agreed to accept the liability if it was stolen from my doorstep. I agreed. They even recorded my agreement, so apparently this is somewhat important. They also told me the medication would need to be refrigerated.
So, this morning I had a message on my cell phone from UPS, warning me that my next-day air delivery was scheduled for today and that a signature was required. And oh, by the way, no changes can be made to this until delivery has already been attempted. Um, hello? Signature required? WTF?
Back to Accredo. The person I talked to said she would contact a supervisor and try to get the signature requirement removed from my package before delivery. And she apologized for putting me on hold for two minutes. But interestingly, she did not apologize for the fact that the delivery was bungled in the first place, which is a lot more annoying than being on hold for two minutes. And is there anything else our pharmacist can do for you? No, thank you. You've been SO helpful.
(Actually, some Xanax would be good too...)
The thing is, I don't know if any of this is even necessary. Accredo claims my med needs to be refrigerated, which is the only issue at this point. Beloved Local Pharmacy said it didn't. And I don't remember anything on the packaging saying it did. So it's quite possibly a moot point. But I don't care at this point. Those miserable fuckers (again, I apologize for the language, but nothing else will do) have screwed me more than enough and they are going to get the Samuel L. Jackson treatment (as J says).
I have to admit I take a little bit of glee in the fact that they do not have my credit card number and I don't think there's any way they could get any money out of me. And I'm almost looking forward to the opportunity to say "You morons sent me $700 worth of meds that need to be refrigerated and couldn't bother to follow the shipping instructions we agreed to, the ones YOU recorded, and you really think you're going to get a copay out of me?" But I don't think it's going to go down that way. Cause that would be too sweet. What's probably going to happen is they'll intercept it before UPS tries to deliver, or they'll say "Oh, refrigerate? No, we were wrong about that, it's just fine sitting in the UPS truck overnight," or some other anticlimactic end. So I'll probably have no excuse to go medieval on their ass. No Sam Jackson this time. But he's waiting in the wings. And he's trying real hard, Ringo.And now, for googling purposes... Accredo Medco specialized pharmacy Accredo complaints Accredo customer service Accredo just generally sucks ass and I'm considering complaining to the insurance commissioner about the fact that I am forced to use these losers.